Quality Wooden Puzzles and Toys
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or 01245 600 444

Shipping & Returns

Postage and Delivery Information

Comprehensive information that should answer all your questions.
Quickest way to see your postage rates is to put your items in basket, delivery options & prices will be displayed beneath basket - change your delivery area as needed.

Our normal standard postage rates apply to the UK (United Kingdom) mainland Postcode areas only, for any size order up to 5kg.
UK Mainland Standard - start from only £2.35 to £7.80 per order for standard postage, packing and insurance.
 You will be offered a choice of different delivery options depending on order. 
          Delivery would normally be with you within 2-7 working days, often much quicker.
UK Mainland priority Next Day Royal Mail services - from only £7.50 is sent out same day if ordered by 3.00PM and should reach you next working day.
Delivery area restrictions apply. Royal Mail area restrictions.

** We may occasionally be still be able to help if ordering after our cut off time of 3.00PM. **
Please e-mail or contact us  if urgently required.
Orders that weigh 5kg-28kg, delivery charge changes dependant on weight, size and delivery area, individual single heavy items that fall into this category are  noted  on product description, charges start from £3.95.
Certain  items will be Free delivery over 10kg in weight and orders over £75 - select free delivery when in checkout . free delivery is only applicable to UK Mainland postcodes - restrictions apply.
**  Next day service - Larger orders sent by PARCELFORCE or YODEL carriers are 1-2 days delivery.
** Next Day Royal Mail service SATURDAY is now available on Fridays - select Saturday option.
All delivery times are quoted for working days Monday to Friday, excluding UK Bank Holidays, subject to stock.
If you live in more rural areas please allow extra working days for your local area delays.
Saturday delivery can be arranged but can be expensive, particularly for large orders, e-mail us for details.
Majority of our smaller orders are sent by Royal Mail Service, Larger orders via PARCELFORCE, DHL or YODEL Carrier Services.
Other areas: Northern Ireland BT, Isle of Man, Scottish Highlands, Scottish Islands and Channel Islands may be subject to additional charges which are shown when you select your delivery area  again depends on size of order, all smaller items are sent by Royal Mail where postal rates are mainly the same as mainland.
Some postcodes can take slightly longer, but we will let you know shortly after ordering.  We may restrict other postcodes at our discretion. We may also levy additional delivery charges for remote postcodes with larger orders at our discretion, but we will advise of these charges before processing your order.

Please also allow additional time normally associated with your area.
Standard Service is normally within 7 working days.
Express Service is normally within 2-5 working days, often quicker.
We do not accept deliveries to any PO boxes.
We currently do not accept deliveries  currently to  BFPO address's.

All our deliveries require a signature preferred, Royal Mail and our Carriers will  always leave a calling card for contact with your local office if no response, please contact them immediately. The holding offices will only keep items for limited periods normally 5 working days, if no instructions for re-delivery are received then parcels will be returned to us. Please note: returned and refused deliveries may require additional postage before re-delivery, we will advise per order.
UK customers can select an alternative delivery address at time of ordering where there is someone to sign for your parcel, i.e. your workplace or a neighbour, or we can send direct for you.
Sorry but we are currently unable to give any estimated specific times of deliveries.

Listed below are the anticipated maximum delivery working days to allow, contact us if your order has not arrived after this time.

UK Mainland Standard10 Days
UK Mainland Next Day*Next Day by 1.00pm, ordered before 3 PM


UK Mainland Next Day Saturday*
Next Day by 1.00pm, ordered before 3PM Friday
Isle of Man Standard9 Days
Isle of Man Express4 Days
Northern Ireland Standard9 Days
Northern Ireland Express5 Days
Scottish Highlands Standard9 Days
Scottish Highlands Express5 Days
Scottish Islands Standard10 Days
Scottish Islands Express7 Days
Channel Islands10 Days
Ireland ROI (EU)10 Days
Europe EU countries only
14 Days - DHL Max. weight 30kg,
(Volumetric size charges can increase rates) 
10 Days-Royal Mail Max. weight 2kg




Royal Mail items to UK postcodes are not considered as lost until 15 working days after the normal expected arrival day.
* Next day service - Larger orders sent by PARCELFORCE or YODEL carriers are 1-3 days delivery.
Other delivery options are available - contact us in the event of query.

EU and European Countries - only those we currently list on our checkout.
Republic of Ireland  -  special Airmail rate for small orders. .
Channel Islands  -  Fixed rate now up to 25kg
Rates are weight and distance dependant, maximum weight order restrictions apply
Volumetric size charges can also increase rates for larger orders, we will contact you if these apply.
International rates are shown on checkout when area selected or quoted on request, if you e-mail before placing order we will confirm delivery charge and require online ordering and full payment prior to shipping. Due to the nature of our products wooden items can be expensive to ship due to the weight, select dropdown for country area on basket and checkout or e-mail us first.
Customers outside the UK are responsible for local import duties and taxes and any costs incurred during the import over and above the prepaid shipping charges, these are charged by your local customs and excise departments.

UNITED STATES and CANADA
USA - United States - We currently  offer shipping to USA only  for smaller orders less than 1000gm inc. packaging, due to costs of weight and insurance to this area.
CA - Canada - details as for USA 

AUSTRALIA and NEW ZEALAND
AUS -Australia - We currently recommend delivery to Australia for smaller orders less then 1800gm, delivery costs due to weight and size can be quite expensive for larger orders, charges are shown in basket and checkout areas. Contact us to check alternative delivery options for larger enquiries.
You can also order for delivery to UK postcodes for friends & relatives.
NZ - New Zealand - details as for Australia.
**** Worldwide Orders that are outside of our recommended weight or size maximum will be held pending confirmation of additional delivery charges to be agreed.

Please always tell us in message boxes if you have a specific day for which you need an order, we are happy to advise on delivery options. You can also advise us if neighbours can accept delivery.

We aim to process and dispatch all standard delivery orders within 72 hours on a weekday, all weekend orders are processed on a Monday. All subject to verified payment being received.
We will contact you if there are any queries within 24hrs within working days.
Delivery depends upon location and weight, as a guide for items that are in stock UK standard delivery average is 2-5 working days from dispatch, Carriers 2-3 days dependant on time zone.
However, at busy periods such as Christmas, the delivery time can take a little longer and would advise allowing additional couple of days, please order early.
You will be notified by e-mail if an item is inadvertently out of stock and given an estimated delivery time, a message will flag up when order advising you are ordering more then we have available.
All delivery times quoted are always working days.
All Delivery dates are quoted in good faith but time shall not be deemed to be of the essence. The company shall not be liable for any loss or damage (whether direct or consequential) whatsoever arising from late delivery of goods or materials and the Buyer shall not be entitled to treat the Order as repudiated by reasons of any such late delivery.
Once the parcel leaves our distribution centre it is subject to circumstances beyond our control, both Royal Mail and Parcel carriers do guarantee certain delivery times.
Occasionally due to carrier response we may upgrade your delivery to a quicker service at no extra charge.

UK small packages are normally sent Royal Mail recorded if less then 2000gm.
UK larger items, Special orders and Special deliveries are sent by Royal Mail services or Parcelforce, DHL o parcel  carriers.
A few of our larger items are delivered direct from factory, these are noted on product information, where applicable.
International, most are dispatched by Royal Mail Airmail services Airsure or International Signed For, we use these services to ensure full insurance cover and are fully compliant with Customs and Excise import requirements. Your own country customs departments may sometimes delay parcel processing.
Larger orders via carriers mainly DHL or Parcelforce Worldwide services.

Delivery estimator available when in shopping basket shown below your basket-
Please use the dropdown menus on estimator to select your delivery area and click update, this will then give you all the options for delivery charges for your order.

Phew! hope this all helps.
 Do contact us if you have any questions or queries regarding delivery times, rates or areas.

We are happy to advise.

Contact UsWooden Toys UK Delivery information.

 

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